Contact information

Last updated: October 4, 2026

For product questions, order updates, shipping, returns, refunds or warranty assistance, email our customer support team.

Contact us

Gensource.shop
Email: support@gensource.shop

United Kingdom business address:
562a Scott Hall Road, Leeds, LS7 3RD, United Kingdom

United States business address:
12 Independence Ave, Hampden, ME 04444, USA

Order enquiries

Include your order number, the email used at checkout and a short description of your request. For damaged or incorrect items, include relevant photographs. We aim to reply as soon as reasonably possible.

Please contact us before sending a return so we can provide the appropriate return address and instructions.